Why are video calls so tiring? You might be misreading cultural styles

#Discussion(Startup) [ via IoTGroup ]

Video meetings aren’t ideal but we can make them a little easier by understanding that there are multiple ways of interacting with your fellow humans. In part we’re burning out because consciously or unconsciously we’re navigating different communication cultures using the tools from in-person meetings. Communication cultures are the behaviors and norms that people use when engaging with others. They don’t necessarily tie directly to any national ethnic or regional culture as two people from the same area can have different communication cultures. In the video meetings that have become the default method of work communication during quarantine cultural styles are more important to consider. In this article we’ll look at four cultural style clashes how they make video calls harder and how we can be a little kinder to those that operate with the opposite style. Personally my favorite conversations are those where each of us says the thing on our mind then stops to indicate that the other person or people can talk. This is interrupt culture. As you might guess these two conversation styles can come to frustrating clashes especially in video calls. In video calls as in in-person conversations interrupt culture can dominate the flow. Trying to communicate over these calls as purely interrupt can make for one-sided or noisy conversations. Under these circumstances we all need to learn a little bit of wait culture. The product manager who called the meeting spends the first few minutes asking about people’s weekends. First of all—and I say this as someone who has a pretty strong negative politeness focus—we need to allow some small talk during these meetings. A little bit of active engaged politeness can make it easier to have real productive and sometimes contentious conversations. When making requests guess culture only asks if they are pretty certain that the answer will be yes. That’s because to say no to a request is rude and a little bit of a personal insult. Video

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